Frequently Asked Questions

What sorts of disabilities does After-Care help people with?

After-Care has years of experience helping people with all types of physical, intellectual, neurological and sensory disabilities. We provide support to people with a wide range of disabilities including Acquired Brain Injury, Autism, Developmental Delay, Down Syndrome, Mental Illness, and Vision Impairment.

After-Care works closely with disability providers such as Anglicare Victoria, Moira Inc, Ozchild, Windemere Child & Family Services, Wresacare, Yooralla, and TAC to provide person-centred support for people with a disability living at home.

I have a Neurological condition. Does After-Care have services that can help me?

Our carers have extensive experience helping individuals living at home with all Neurological conditions. This includes Multiple Sclerosis, Motor Neurone Disease, Huntington disease, Creutzfeldt-Jacob disease, Friedreich ataxia, Muscular dystrophies, and Parkinson Disease as well as other rarer conditions.

After-Care understands that some neurological conditions occur earlier in life when people are raising a family or working. Our Carers know how to work effectively to support you, as well as working in with the needs of your children and partner.

Does After-Care help people living in the community with dementia?

Approximately 200,000 Australians are diagnosed with dementia. After-Care has specialised services to help people continue living in their familiar home environment with dignity and care. Our team delivers personalised services designed to help people maintain their daily lives at home, sometimes visiting 3 times per day or staying overnight if necessary.

My parents are on a waiting list for a Community Aged Care Package but they need help now. Can they get help from After-Care?

You or your family can purchase in home support privately from After-Care whilst you wait for an Aged Care Package to become available, without affecting your eligibility or priority for a package. When a package commences, your After-Care Carers can stay in place and the Aged Care Package will help with the ongoing costs of support.

After-Care works closely with major Aged Care Providers such as Baptcare, Benetas, Brotherhood of St Laurence, Dutch Care, Peninsula Health, Southern Cross Care (Vic), Uniting Aged Care, Vasey RSL Care Ltd, and Villa Maria. All of these organisations deliver Community Aged Care Packages to people over 65 years of age and use After-Care to provide in home services.

I have a child with a disability. Does After-Care help children and younger people?

Yes, we have many years of experience providing personal care, social support and in home respite for children and younger adults with a disability.

After-Care employs Carers with disability training and also provides Carers for the Royal Children’s Hospital ‘RCH@Home’ program.

After-Care provides support services to people receiving Individualised Support Package (ISP) funding from the Department of Human Services and also provides Care Coordination and Case Management when required.

Does After-Care provide in-home care in emergencies?

We will always do our best to provide support in the shortest possible time of receiving your request. Outside of our office hours, Mon – Fri 8.30am to 5pm, After-Care provides an Emergency After Hours service to coordinate support for life’s unexpected emergencies.

This service is coordinated by a highly experienced Case Manager with a BA in Disability Studies, Social Welfare and a Masters in Health Services (Aged Care).

Can After-Care provide help for people with complex health conditions or “high care” needs?

Although After-Care does not currently provide home nursing, our Carers are familiar with providing care and support to people living with chronic health conditions such as heart disease, stroke, osteoarthritis, rheumatoid arthritis, osteoporosis, asthma, and diabetes. After-Care Carers often assist people to attend medical appointments and then follow up with picking up new medications.

Our team of Trainer/Carers ensure our Carers are able to use hoists, standing machines and other transfer aids safely and efficiently in the home environment. After-Care carers also assist people to take medications when appropriate.

Does After-Care provide respite? People keep suggesting I use respite but I’m not sure how it works.

Respite is a break from the caring role that should also be enjoyable for the person you care for. After-Care provides Carers who come to your home and keep the person you care for company whilst you shop, visit friends, pursue a hobby or just relax. Our Carers will do some activities with the person you care for, assist with personal care and meals whilst you are out, and also do some small household tasks if time allows. Respite helps you keep caring for longer by giving you time to look after yourself.

After-Care has a close working relationship with the Commonwealth Respite and Carelink Centre that provides support and access to planned and urgent respite for young and older people. The Centre can be contacted on 1800 052 222 for support during business hours on weekdays and after hours for urgent respite assistance.